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The facilitation is the type of support needed to help people change their attitudes, habits, skills and ways of thinking and working. How to change brings us to the PDCA Model which is a Quality Improvement Model/Framework that supports this facilitation element as suggested by the author. This widely used QI framework consists of the Plan, Do, Check, Act (PDCA) cycle which has 4 stages: Plan: Determine goals for a process and needed changes to achieve them Do: Implement the changes Check: Evaluate the results in terms of performance Act: Standardize and stabilize the change or begin the cycle again, depending on the results.